Cancellation Policy
We understand that project schedules can change. This Cancellation Policy explains when an order with Global Cable & Wire Corp. (“GCW,” “we,” “our,” or “us”) may be canceled, when it cannot, and what happens if your order has already entered our fulfillment process. This policy should be read together with our Return Policy, Terms & Conditions, and Shipping Information.
Canceling an Order
You may request to cancel an order at any time by contacting our Customer Support team. Whether a cancellation can be accepted depends on the stage of your order at the time your request is received.
Submitting a cancellation request does not guarantee that the order can be canceled. All cancellation requests are subject to the current status of the order and must be reviewed and confirmed by Global Cable & Wire Corp. Orders continue to move through our fulfillment process while cancellation requests are being reviewed.
Before Fulfillment Begins
Orders canceled before processing, cutting (if applicable), packaging, and shipment preparation are subject to a 10% processing fee to cover payment processing, administrative handling, and order preparation costs.
Orders Prepared for Shipment
Once an order has been processed, cut (if applicable), packaged, and prepared for shipment, it is considered complete and can no longer be canceled, even if the shipping carrier has not yet picked it up.
At this stage, your order is awaiting carrier collection, and fulfillment has already been completed. Because materials have been allocated and labor has already been performed, cancellation is no longer available.
After Your Order Has Shipped
Once an order has been picked up by the shipping carrier, title and risk of loss transfer to the customer in accordance with our Terms & Conditions.
Any cancellation request made after shipment will be handled as a return, subject to our Return Policy, including:
A 35% restocking fee, where applicable.
Return shipping charges.
All applicable return conditions.
Non-Cancelable & Non-Returnable (NCNR) Items
Certain products are manufactured or prepared specifically for your order and cannot be canceled or returned once production or processing has begun.
These include, but are not limited to:
Non-stock items
Special-order products
Custom-manufactured products
Special cut lengths
Any item identified as Non-Cancelable & Non-Returnable (NCNR)
The only exception is if the product is received damaged, defective, or incorrect due to our error. In those situations, our standard Return Policy will apply.
Please carefully verify all specifications, quantities, colors, gauges, and cut lengths before placing your order.
Same-Day / 2-Day Shipping (In-Stock Items Only)
You may have seen references on our website stating that most in-stock orders ship the same day or within two business days.
This expedited processing applies only to eligible in-stock items and is not a guaranteed shipment or delivery date.
Products requiring special cuts, custom preparation, manufacturer sourcing, or that are temporarily out of stock follow different processing timelines.
For current processing times, free shipping qualifications, and complete shipping details, please refer to our Shipping Information page.
Back-Ordered or Delayed Items
Although we maintain inventory of many products, all inventory is subject to prior sale and availability at the time an order is processed.
Occasionally, products may become back-ordered or require additional processing time.
If your order has not been cut, packaged, or prepared for shipment, you may contact us to request a cancellation. We will make every reasonable effort to accommodate your request, provided the order has not yet entered our fulfillment process.
If the order has already been cut, packaged, or prepared for shipment, cancellation is no longer available, even if the shipping carrier has not yet picked up the order.
Inventory Availability
All inventory is subject to prior sale.
Inventory availability is confirmed during order processing. While we strive to maintain accurate inventory levels, availability cannot be guaranteed until your order has entered our fulfillment process.
How to Request a Cancellation
If you wish to request a cancellation or verify the status of your order, please contact our Customer Support team as soon as possible.
Email: cs@globalcablewire.com
Phone: (516) 407-2416
To help us process your request promptly, please have the following information available:
Order Number
Customer Name
Contact Information
Our team will review the current status of your order and advise whether cancellation is available based on the stage of fulfillment.